You may also reset your Multicraft password by following this guide: How to Reset your Multicraft Password. Double-check that you have copied the details from the FTP Server Login page correctly. If you are getting errors when connecting through FileZilla, this may be because you have provided the wrong FTP details. You can now easily transfer files to and from your server! Can you try using Kudu Console to see if that helps Even if you cant delete it.
Strange that stopping the site doesnt help.Filezilla shows: DELE a 550 Access is denied I have stopped the website and still cant remove the file. I can rename, but cant move, update or delete. Once it shows Status: Directory listing of "/" successful and your server files are listed on the lower-right section, under Remote site on FileZilla, this means that you have successfully connected and may now download and upload files to your server via FTP. I have a web site in shared mode and i am unable to delete a single file. Click Quickconnect on FileZilla and wait for it to successfully connect.
Fill out the details displayed on the FTP Server Login page of your server control panel into FileZilla as shown below. Your FTP password is the same as your Multicraft control panel password.On your server control panel, navigate to Files > FTP File Access.Make sure that you download the FileZilla Client and NOT FileZilla Server.
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